Privacy policy

Who we are

Valet Car Wash Northern Beaches, operating from Unit 11/89 Darley Street, Mona Vale NSW 2103. Phone 0431 836 744. Email hello@marquedetailing.com.au. ABN 35 127 972 325.

What we collect

When you request a free quote we collect:

• Your first and last name
• Mobile number and email address
• Suburb and postcode
• Vehicle make and model, and vehicle size category
• The service you want (full Valet Car Wash, ceramic coating and paint protection, or not sure)
• How you would like the job done (collection and return, drop off in Mona Vale, or mobile at your place)
• Your preferred day, if you enter one
• Any notes you add about the condition of the car, pets, sand, kids or stains

How we collect it

Most information comes directly from the quote form on this website. The same details may also arrive from Facebook and Instagram instant lead forms that we run for the business.

Why we use it

We use your details to contact you, prepare a quote, and arrange and carry out the work. We do not sell your information or share it with third parties for their marketing.

Where it is stored

Information is stored in our Supabase database, hosted in the project's region. When you submit a quote request, a notification email is sent to hello@marquedetailing.com.au.

Who we share it with

We share information with service providers needed to run the website and send notification emails. We also share limited activity data with Meta (Facebook and Instagram) and Google for advertising measurement and relevant ads, subject to your advertising choices and applicable regional requirements. The advertising events do not include your name, phone number, email address or quote form details.

How long we keep it

We keep quote and job records for as long as needed to provide the service and meet our record-keeping obligations, typically up to seven years for tax purposes. You can ask us to delete your information earlier by emailing hello@marquedetailing.com.au.

Your rights

You can request access to, correction of, or deletion of your personal information by emailing hello@marquedetailing.com.au. We will respond within a reasonable time and may ask you to verify your identity.

Cookies and analytics

We use essential cookies to keep the site and any optional account session working. We use Google Analytics alongside our site analytics to understand how visitors use the site, such as which pages are viewed, session duration, device type and country. We also measure clicks on links and buttons, successfully saved quote and booking requests, and saved optional preferences. Activity is linked within a visit to understand which pages lead to an enquiry, not to identify a person across visits in our site analytics. Google Analytics may use cookie identifiers to recognise returning browsers and follows the same Cookie settings choice as our advertising tools. These activity events do not include your name, mobile, email, address or form notes. Click and enquiry activity may be unavailable where consent or browser privacy controls block it.

Marketing pixels

We use a Meta (Facebook/Instagram) pixel to measure advertising performance and to show relevant ads on Facebook and Instagram. Alongside the Google advertising tag, it measures page views, saved quote requests and taps on Text SHIELD. A tap only opens the texting app; it does not tell us whether a message was sent. These tools may receive page information, device and browser information, IP addresses and advertising cookie identifiers. Quote form details are not sent to Meta or Google through these events. No customer matching is enabled.

Where advertising consent is required, these tools stay blocked until you accept. If we cannot determine your region, we ask before loading them. Elsewhere ordinary advertising measurement is enabled unless you refuse or your browser signals an applicable privacy opt-out. Essential cookies are unaffected. Ad clicks and impressions on the advertising platforms count regardless of this website choice.

Use Cookie settings in the footer to accept or reject advertising at any time. Opening settings does not change your choice. Withdrawal stops future advertising events, including in other open tabs; past blocked events are not sent later. We store a random visitor reference, your region, the choice and time, and the notice version and text in this browser to keep a record of acceptance and later withdrawal.

Complaints

We handle personal information under the Australian Privacy Principles. If you believe we have mishandled your information, please contact us first. You can also complain to the Office of the Australian Information Commissioner (OAIC).

Contact us

Email: hello@marquedetailing.com.au
Phone: 0431 836 744
Address: Unit 11/89 Darley Street, Mona Vale NSW 2103